FREQUENTLY ASKED QUESTIONS
You receive a Paw Finders Tag from your vet when you take your pet in for a rabies vaccine. You register your tag and pay the one time $2.99 fee and enter in your contact information. When your pet is lost and someone finds them, they scan the QR Code to get your contact information and return your pet.
There is a one time $2.99 activation fee per tag.
No. There is the one time $2.99 fee when you first register a tag and that’s it.
The contact information, a phone number or a website URL, can be seen by anyone who scans the tag.
These tags are made from .050” aluminum and meant to last at least one year on a dog. The QR Code is embedded into the metal for extra protection.
The tag can’t be registered without an email. So they can go home, create an email, and then register the tag themselves.
Yes, please email us your address, phone number, email, and account manager name to firstname.lastname@example.org. Once your account is set up, you will receive a login email. We will then contact you for the credit card you would like to keep on file for monthly registration payments.
FOR PET OWNERS:
Whichever phone number is registered on your dog’s tag, make sure you have that phone on hand so you can answer when someone contacts you. Use friends, neighbors and social media to spread the word. Anyone with a smartphone who finds your pet should scan the QR Code and they will be able to see the contact info you made available.
No! Sign up right now. But you’ll need the unique number on the back of the tag. Your Vet may or may not have this unique number. Go to Pawfinders.com and sign up using this unique number.
Scan the Paw Finders Tag on the pet or enter the unique ID on pawfinders.com to get the owner’s contact information. If a registration page comes up instead of contact information, then the owner never registered the tag. You can then try calling the veterinarian’s office stamped on the front of the tag.
You should always have your pet wear their current Rabies Vaccination Tag. If you sign up and use the Paw Finders feature you don’t need other ID tags with your contact information on them. You will need to keep license tags on your dog and any other local required tags, such as dog park tags, on their collar.
Scan the QR Code, accept the Terms & Conditions, then where it says, “Are you the owner?” Click on “Update your information”. Or, you can type the unique ID number in here: https://portal.pawfinders.com/ and then click on “Update your information”.
If you received a 1-year rabies vaccination from your veterinarian, then you will get a new tag the next time you go in for a rabies vaccine. This new tag will need to be registered again.
You can contact your vet and ask them for a replacement tag. Your new tag will need to be registered again.
Scan the QR code on your tag or go to pawfinders.com and enter your unique ID on the back of your tag.
After you have registered your tag and entered your contact information, you can scan the tag and the contact information you entered should pop up.
The contact information you provide can be seen by anyone who scans the QR Code, so do not put any information you do not want shared.
GENERAL TECH FAQs:
If you have an older smart phone, the camera may not scan the QR Code and you will have download a free QR Scanning app. Try holding your phone about 6 inches above the tag without moving your phone too much.
Paw Finders Tags are a great visual backup to Microchips. Microchips have to be scanned with a specific scanner that usually only vets and shelters have. A QR Code can be scanned by anyone with a smartphone. This helps to get lost pets back to their owners faster.
No! You just use the website www.pawfinders.com.
No! You can use a computer or tablet to go to www.pawfinders.com and type in the unique number on the website.
A QR (quick response) Code is a type of barcode that can be scanned using the camera of a smart phone or a QR Scanning app. Just open up your camera or app and hold over the QR Code until you see the lines adjust over the code and open up a link or phone number.
No. These tags will not show where your dog is when it is scanned.
Try closing your browser and re-opening. Do not use the Safari browser. Other browsers you could use include Google Chrome, Mozilla Firefox, Microsoft