FREQUENTLY ASKED QUESTIONS

My dog is lost, and I registered it on Paw Finders, what should I do?

Check the email we sent you when you signed up to make sure your contact information is up to date. Use friends, neighbors and social media to spread the word. Anyone with a smartphone who finds your pet should scan the QR Code and they will be able to see the contact info you made available.

My dog is lost, and I didn’t register it on Paw Finders, is it too late to sign up?

No! Sign up right now. But you’ll need the unique number on the back of the tag. Your Vet may or may not have this unique number. Go to Pawfinders.com and sign up using this unique number.

What should I do with the other tag(s) I already have for my dog?

You should always have your pet wear their current Rabies Vaccination Tag. If you sign up and use the Paw Finders feature you don’t need other ID tags with your contact information on them. You will need to keep license tags on your dog and any other local required tags, such as dog park tags, on their collar.

Do you need a smartphone for the tag to work?

No! You can use a computer or tablet to go to www.pawfinders.com and type in the unique number on the website.

What is a QR Code and how do you scan it?

A QR (quick response) Code is a type of barcode that can be scanned using the camera of a smart phone or a QR Scanning app. Just open up your camera or app and hold over the QR Code until you see the lines adjust over the code and open up a link or phone number.

How durable are the tags?

These tags are made from .050” aluminum and meant to last at least one year on a dog. The QR Code is embedded into the metal for extra protection.

How do I access and update my contact information?

Go to pawfinders.com, login to your account and you can update your contact information from here.

Is my information secure?

The contact information you provide can be seen by anyone who scans the QR Code, so do not put any information you do not want shared.

Do I need to install an app?

No! You just use the website www.pawfinders.com.

Are there any subscription costs?

There is a one time $2.99 activation fee per tag.

Do I have to replace my pet’s tag each year?

If you received a 1-year rabies vaccination from your veterinarian, then you will get a new tag the next time you go in for a rabies vaccine. This new tag will need to be registered again.

Are PawFinders GPS trackers?

No. These tags will not show where your dog is when it is scanned.

What is the different between a PawFinders Tag and a Microchip?

PawFinders Tags are a great visual backup to Microchips. Microchips have to be scanned with a specific scanner that usually only vets and shelters have. A QR Code can be scanned by anyone with a smartphone. This helps to get lost pets back to their owners faster.

I found a pet, what do I do?

Scan the PawFinders Tag on the pet or enter the unique ID on pawfinders.com to get the owner’s contact information. If a registration page comes up instead of contact information, then the owner never registered the tag. You can then try calling the veterinarian’s office stamped on the front of the tag.

I lost my tag. How do I get a replacement tag?

You can contact your vet and ask them for a replacement tag. Your new tag will need to be registered again.

Are there any extra fees after I’ve registered?

No. There is the one time $2.99 fee when you first register a tag and that’s it.

How do I register?

Scan the QR Code on your tag or go to pawfinders.com and enter your unique ID on the back of your tag.

Can I register before I have my PawFinders Tag?

No. You will need to get your tag from your veterinarian first when your dog gets their rabies vaccine shot. You will need the unique ID number on the back of the tag to register.

I am having trouble scanning my tag, what am I doing wrong?

If you have an older smart phone, the camera may not scan the QR Code and you will have download a free QR Scanning app. Try holding your phone about 6 inches above the tag without moving your phone too much.

How does it work?

You receive a PawFinders Tag from your vet when you take your pet in for a rabies vaccine. You register your tag and pay the one time $2.99 fee and enter in your contact information. When your pet is lost and someone finds them, they scan the QR Code to get your contact information and return your pet.

How and where can you get PawFinders Tags?

PawFinders Tags are available from specific vets in the United States who purchase National Band & Tag rabies tags. Talk to your vet about getting PawFinders in their clinic if they are currently not an NB&T customer.

How do I test to make sure my tag works?

After you have registered your tag and entered your contact information, you can scan the tag and the contact information you entered should pop up.

Whoops! I made a mistake with my phone number or URL! Can I fix it?

Yes. Click on My Account on the Homepage. Then click on My Membership > Content > View. You will be able to re-enter your phone number or URL on this page if you made a mistake. Note: This page is only accessible if you have already paid and setup your Account.